Thank you for shopping with Lavish Home. Please check below for details of our online and in store
refund policies.
To be eligible for a refund or exchange, your product must be returned within 14 days of your
purchase this is for ONLINE ORDERS ONLY. We do not cover the cost of returning items back to us
unless we delivered the item to you in error. The product must be in the same condition/original
packaging that you received it and undamaged in any way.
Once we receive your item, our team of professionals will inspect it and process your refund. The
money will be refunded to the original payment method you have used during the purchase. For
card payments it may take 5 to 10 working days for a refund to process.

Every effort will be made to ensure that the products you have ordered arrive undamaged and
without defect. If the products are found to be either damaged or defective in any way at the time
of delivery, you must contact us within three days of delivery of the product or, in the event of a
defect is discovered during the warranty period you must inform us within three days of the date
upon which you discovered the defect.
Our return address is:
229-233 Lord Street
In Store
For in store orders and over the phone orders, we have a strict NO REFUND POLICY for all goods
ordered specifically for customers, unless faulty. If you change your mind on any purchases that are
not part of a special order, we can accept the return for an exchange or store credit. Items need to
be returned to us in its original packaging and within the first 14 days of the purchase date on the
receipt. If the product is damaged in any way, or you have initiated the return after 14 days have
passed, you will not be eligible for a refund. Please ensure that you take your invoice or any
additional proof of purchase. We also offer no returns on sale items, so you will not be refunded or
credited, these are sold as seen. We encourage customers to check all items prior to leaving the
store, any damages or imperfections noticed after leaving will not be deemed as the responsibility of
Lavish Home
Faulty items
If you believe an item is faulty, please contact us as soon as the fault has been noticed. We ask that
you contact our customer service department via email: info@lavishhome.co.uk with the following

Full name and Address
Invoice Number
Date of Delivery
Photographic evidence of the fault
Where possible we will arrange for the fault to be repaired or replaced. If the fault cannot be
repaired or replaced, we will remove the item and issue you a refund.

Need help?

Contact us at {email} for questions related to refunds and returns.